Digital Signage News
When digital signs leave a bad taste in your mouth... or something
The first comes from The Consumerist, where reader Grey was confronted (and affronted) by a shelf-edge signage system for Bumblebee Tuna:This absurd Bumblebee Tuna display was jutting into the isle at my local Safeway. It had a black screen, single silver button, and a card stock sign demanding I "push the button." Out of nothing more than utter disbelief and morbid curiosity I bow to the will of the sign.
"Will it start talking to me, the grocery store shopper?" I wonder. "Perhaps it will suggest some Tuna-themed dish for me to prepare for dinner tonight?" No. Instead I see the lowest resolution version of some 30 second, made for TV ad I'd ever seen.
The guy sounds a little whiny, and is obviously saddled with a either a serious TV addiction or else a terribe lack of willpower if the mere presence of the diminunitive screen was enough to "force" him to push the button or see what happens. That aside though, the remainder of his complaint is completely valid. 30-second TV spots have no place at the shelf-edge, especially if/when they rely on audio and will be presented on a postage stamp-sized display. Kudos to Bumblebee and SmartSource for taking a stab at low-power and presumably low-cost digital shelf-edge advertising, but guys, seriously, you need to do a lot better. At least bundle some coupons with the thing. If you want a laugh, I recommend you read the comment thread attached to that article at The Consumerist.
The inanity of the Bumblebee display must have primed my brain because when I ran into this article at Advertising Lab it seemed like it might as well have come from the same company. Straight out of the what-were-they-thinking department of RightGuard's R&D lab comes this inspired idea to put digital advertising not where one might purchase the product, but where one might actually use the product. That's right, we're talking about armpit advertising! Awful puns aside (and there are lots of them), there's really not much else I can say about this. In fact, I think the expression of the woman on the left pretty much says it all...
Leave a CommentPutting signs between you and your fix
While it's still a concept, [Douwe Egberts]'s so-called BeMoved coffee machine promises to finally bring the disparate worlds of hot beverages and motion control together at last, and do nothing short of raise "human interaction with a coffee machine to a higher level" in the process. Because, really, you can never truly feel close to a coffee machine until it's taunted you to jump up and down to fill your cup of joe. Of course, you can also do some slightly more practical things like tailor your coffee exactly the way you like using the massive touchscreen, and even check up on the weather and news while you wait.
http://www.youtube.com/watch?v=ZY1uDPO_3ps&feature=player_embedded
Leave a CommentOnline Ads Not Working for You? Blame the Creative
Something we've harped on for a long time over at WireSpring is the need for great content on your digital signage systems. Too often, people blame their network failures (and there have been many of these over the years) on cost management, technology problems, unwilling advertisers and dozens of other things, when in reality the real problem was that their content wasn't compelling, and consequently their network wasn't achieving its goals.
We're not alone in this problem, as the above-linked AdAge article explains:
It's bad creative that makes online advertising ineffective, so stop obsessing over targeting and placements, according to a study from online-ad-research group Dynamic Logic.
After analyzing the highest and lowest performers from its database of more than 170,000 online ads, the Millward Brown company determined that creative factors such as persistent branding, strong calls to action and even human faces -- and not super-targeted or high-profile ad placements -- make for better ad recall, brand awareness and purchase intent.
Simply put, an ad is only as strong as its weakest links, and according to the Dynamic Logic study, that weakest link is frequently the quality of the creative itself. Not planning, not placement, not measurement, but content.
Digital signage content producers and ad network owners need to keep this in mind when deciding how to apportion their budgets. Don't leave enough in for good creative, and you might be deploying a very expensive, very failure-prone network.
In-Store Marketing Beats Traditional Ads
Nearly a third (32 percent) of the 999 shoppers polled online in March said that in-store marketing is "very effective." Only 27 percent said the same about ads living outside of the store.
The report, which is part three of the “Gone in 2.3 Seconds: Capturing Shoppers with Effective In-Store Triggers Series,” found that the shopping experience is crucial for marketers. Sixty-nine percent of those polled called the in-store experience a “make or break” scenario. While 65 percent of shoppers are making lists, brand decisions are still being made at the store, according to 60 percent of respondents.
End-aisle displays are the most engaging according to 70 percent of those polled, followed by merchandising displays (62 percent), and department signage (58 percent). Ceiling banners and overhead mobiles have the least impact.
Shelf strips (55 percent) and shelf blades (50 percent) have become more important, especially among the Gen X and Gen Y crowds, who feel the more information the better, per the report. Overall, women and Gen Y consumers were most influenced by in-store marketing efforts. I don't really have any commentary to add here -- the results more or less speak for themselves, and in my mind make a lot of sense. We continue to see data posted indicating that in-store marketing is a must-have component of any CPG marketing mix, and certainly big guys like P&G have been pouring resources into making their in-store presence more effective. While one might treat data compiled on behalf of a company that stands to profit for them as suspect, I think in this instance we're seeing further corroboration of past studies and common sense understanding of how marketing at retail works.Leave a Comment
The self-host vs. SaaS debate, and the disingenuous security argument
Unsubstantiated Claim #1: Premise systems are more scalable than SaaS systems
The fact of the matter: This one's easy. SaaS providers (like myself -- I'd like to point out that I have a vested interest here) live and die with their ability to provide service to their customers. I have literally thousands of devices checking in to my servers, for hundreds of clients. If there's any kind of problem, we hear about it very quickly. And our ability to win new business relies on our ability to quickly and inexpensively increase our capacity. How many networks hosting their own stuff can claim that? Very, very few.
Unsubstantiated Claim #2: Premise systems are more reliable because they don't depend on an Internet connection
The fact of the matter: In certain scenarios this might actually be really important. However, with the most common scenario (a player can't get onto the 'net to get content), I doubt there's really a difference in the majority of situations. Large files these days are usually downloaded ahead of time and stored on a local hard disk. And of course, if you don't have a good net connection, you won't be able to do streaming media, live data feeds, etc. regardless of what platform you use. If you have a network that you KNOW will never need to be connected to the Internet, I could see using this argument. Otherwise, it doesn't really resonate with most network applications nowadays.
Unsubstantiated Claim #3: Premise systems are more secure
The fact of the matter: This is the one that really irritates me when I hear it, because if the people claiming to be worried about security actually knew anything about computer security, they'd realize the flaw in their argument. That's because computer security essentially comes down to two things: technology and personnel. Any reasonably good product is going to have well-secured technology, including removing unnecessary programs, getting rid of common virus/hacking vectors, using recently updated or patched software, and implementing strong, non-obvious passwords. However, that's only half of the equation.
The other half is maintaining those systems over time, and this is where SaaS systems shine. At WireSpring we have full-time employees that do nothing but monitor our system status, read security bulletins, and continually maintain our software and servers. How many of those who host their own systems can claim that? We complete monthly security audits and maintain compliance -- at both the server and player level -- with strict standards like PCI-DSS and PABP. Again, how many self-hosted networks are going to go through the time, trouble and ongoing expense of that? I'd be willing to bet that it's a small percentage of the whole. Our servers are securely located in vault-like datacenters around the country, where physical access is limited via three-factor authentication, and armed guards patrol the perimeter. Meanwhile, I've had people tell me their "secure" systems are kept in a closet of their office.
Now admittedly, one place where self-hosted solutions *can* offer better security than SaaS solutions is when there's an "air gap" -- the network controlling the digital signs is PHYSICALLY disconnected from the Internet, and all activities like content upload and remote management must take place on this entirely separate network. In this case, it's physically impossible to compromise the network over the Internet (though local attacks are of course still possible). In reality, I'd be surprised if there were many such networks out there just because having such a gap is inconvenient.Leave a Comment
Now THAT's a digital sign!

(here's the YouTube link for anyone viewing through Bloglines)
... and if you're fluent in German and tech, here's an explanation of how the whole thing was put together:
(youtube link)
Leave a CommentSurveying the size of your industry... and your wallet
They'll of course be releasing the results of this information to members later this year, so I highly recommend you take a few brief minutes to fill one or both out, depending on how much you wish to share. Here are the links:
POPAI Compensation Survey: http://www.surveymonkey.com/s/Q9P5R5X
POPAI Size of the Industry Survey: http://www.surveymonkey.com/s/Q56FXRW
Leave a CommentRunning on MicroTiles on Digital Signage EasyStart
Still, Andrew and his team are experts, and perhaps more importantly, apparently Christie's MicroTiles just work. Configuration was literally as easy as plugging a DVI cable into the controller powering the stack of MicroTiles, clicking the "detect monitor and video card" button in EasyStart, and then picking the right resolution, which in this case was an improbable 720x2700.
While I don't normally bother expounding on every new whiz-bang technology that crosses my path (and as Andrew pointed out in his post), I am greatly impressed when you can just take something out of its box, plug it in, turn it on, and have it do what you expect. And that's precisely what happened with Christie's brand-new, high-end and (currently) low-volume offering, which is particularly remarkable since that combination of adjectives is like the unholy trifecta of excuses for why so much stuff in our industry (and the AV industry in general) doesn't just work when you plug it in and turn it on.
So, my hat goes off to Christie Digital.
If you are at ISE2010, a tower of MicroTiles powered by EasyStart will be on display at booth 10N118, so you can check it out for yourselves. Unfortunately I won't be there this time around, but I'm sure Andrew, Adrian and their cohorts will take good care of you :)
Leave a Commentpre-DSE mixer/party/free beer event details announced
There's room for about 150, but there are only about 50 slots left as of the time of this writing. So if you want to go, I suggest you RSVP now.
Sponsors will be picking up the tab for the first round of drinks covered and some some food. Many of the digital signage cognoscenti (which I think is an oxymoron) will be in attendance. I'm not sure whether that's a good thing or not, but I'll check it out first-hand before passing judgment :)
If you're interested, you can sign up here: http://dslvmixer2010.eventbrite.com/
Leave a CommentFree digital signage content to help Haiti
A series of very simple hi-rez video spots are available now for download that help continue to drive awareness and donation for the relief effort in Haiti. Network operators can use to help direct funds to Red Cross groups in the US and internationally.
The downloads are available here: http://www.presetgroup.com/downloads/index.html
Landscape and portrait versions are available, and there are a few different file formats. We also left the Final Cut Pro file up there for producers to download. (That alone saves them 2 - 3 hours of work).
ANYONE can have these, including other networks, any end-users. You can even download the Flash versions and resize for your website, if you so choose.
Leave a CommentRaise 'da roof with a bunch of digital signage geeks in Vegas next month
The sign-up sheet goes live on Monday, so check back here to find out how to sign yourself up.
See you there!
Leave a CommentBloggers of the world, unite!... in comfort
a) as a blogger, I hope he does the same at DSE so that I might not have to pay $7 for crappy Starbucks coffee outside the expo hall, and
b) he said that if I wasn't nice to him, he wouldn't vote for me for digital signage man of the year
So, without further ado, here's the good news for digital signage bloggers who will find themselves in Amsterdam next month:
Comfy Couches and Espresso Machines Lined Up for Blogger Lounge at ISE
2010 AV Trade Show
DailyDOOH news portal and blog for digital signage sector arranges
industry-first new-style press room for bloggers on hall floor of
major European technology show
LONDON - Bloggers have re-written the rules on how industries are
watched and analyzed, and now a leading technology and media blog is
changing the way trade shows are covered by these new-style
journalists.
Bloggers at next month's Integrated Systems Europe show in Amsterdam
will have comfy couches and chairs, free high-speed Internet and a guy
on hand making them all the espressos and lattes visitors can sip.
The Blogger Lounge, organized by digital signage/digital out of home
business DailyDOOH, is thought to be the first of its kind for such a
large AV show. While press rooms for mainstream and trade press are
typically hidden away far from a trade show's action, the DailyDOOH
Blogger Lounge will be located right among the booths and attendees in
the trade hall.
"We wanted to put together an area that was comfortable and relaxing,
and would allow our own writers and our friends who cover the industry
to sit, write, meet and catch their breath," explained Adrian
Cotterill, UK-based DailyDOOH's Editor in Chief. "This is going to be
the place where a lot of the buzz around ISE will be created and
relayed to readers all over the globe."
Cotterill added his hopes that the lounge attracts not only the
digital signage crowd, but writers more focused on the AV and systems
integration sector.
"People tend to not always realize the influence that bloggers and
social media in general has on how companies, and the industry as a
whole, are viewed," noted Dirk Huelsermann, the president of OVAB
Europe, whose booth will be next to the Blogger Lounge. "We're going
to see blogging and social media right in the middle of the event, and
that's fantastic."
The International Systems Integration show runs Feb. 2-4 at Amsterdam's RAI.
The DailyDOOH Blogger Lounge will be located in hall 10 at stand 10N118
Leave a CommentHow the economy might be (should be?) affecting digital signage screen placement
I don't know if other people have pointed this out and I'm just late to the game, but I admit I had to sit and scratch my head for a while after looking at the data. While it sounds a little crazy to say that a recession could change where we need to put digital signs -- they're just pieces of equipment, after all -- when you step back and look at the way the media is consumed, it starts to make a lot of sense. And that's precisely what happens if you look at the data from Nielsen's now defunct P.R.I.S.M. program. Steve Frenda, the managing director of strategy and member development for the In-store Marketing Institute threw together a little chart to illustrate a pretty significant trend in shopping behavior:

The reason for this shift to "deeper" shopping in the aisles by many consumers is because they're cutting back on more expensive dining options like eating out or getting take-out in favor of cooking more meals at home. Cooking full meals requires a greater variety of groceries, which typically forces shoppers to do more in-aisle shopping, instead of simply picking up the old standards in a quick race around the perimeter. When these shopper traffic patterns shift, so do in-store media consumption patterns. And while a store manager could use this data to move static POP displays and posters around pretty easily to regain some of the impact lost around the store perimeter, for many digital signage networks that have screens bolted into location, this is a bigger problem.
While endcaps and the racetrack are still going to get navigated and shopped (you still have to walk on them/past them to get to your desired aisles after all), it's possible that this traffic shift will reduce the premiums that networks currently charge for media on or near them. It's also possible that an increased demand for in-aisle marketing will increase the number of projects utilizing shelf-edge and in-aisle screens (Walmart and IBN already do in certain cases). However, considering the cost of adding infrastructure, it's equally likely that stores and network owners will take a wait-and-see approach to decide whether this new shopping behavior is going to stick around after the economic recovery revs up a bit more.
Tags: digital signage, shopper marketing
Leave a CommentOne bad apple spoils the whole...
Regardless, Happy New Year!
No, this blog isn't dead. I just had a much busier than anticipated end-of-year, and frankly there wasn't that much digital signage news worth talking about (and plenty of other folks do a good job of covering the news anyway).
This is just a quick update to note that a) yes, I'll continue posting in 2010, and b) I'm enabling comment moderation on posts older than 2 weeks, because some asshat has been spam-commenting on this blog for the past couple of days in what appears to be a , very amateurish attempt at search engine optimization.
So I'm sorry if that inconveniences anyone. Obviously I'm not going to mention who the spammer is, since that would just draw attention to them, which is exactly what they want, the jerks.
Here's to a happy, healthy and prosperous new year.
-BillLeave a Comment
Violence leads to better recall of outdoor ads...
What... do you think my headline was misleading? Did you not notice the "..."?
Anyway, according to Technology Review, "A team of European and U.S. researchers found ads displayed along with violent scenes to be more memorable to players than those shown with nonviolent content, even though players spent less time looking at them. The results are contrary to expectations stemming from research on television, where violence has been shown to decrease attention to advertisements. Developing a better understanding of the way advertising works in games could help game companies enhance their advertising strategies."The researchers discovered this outcome by getting subjects to play one of two versions of a driving game. "Those who played a violent version of the game, where the goal was to run down pedestrians, resulting in a blood-splattered screen, demonstrated significantly better recall of advertised brands than those who played the regular version. The researchers presented their work at the International Conference on Entertainment Computing last year."
Cries of desensitization notwithstanding, I can't imagine that these results would carry over to real-life scenarios, since there is plenty of well-documented evidence that memories formed during truly traumatic periods (such as witnessing an accident or act of violence) quickly become altered and/or suppressed. Still, you just know there's some evil ad exec out there, sitting behind a desk, reading this article, stroking his white cat and thinking "Hmm...."
Leave a CommentThe Trouble with LinkedIn Groups...




Seems a little crazy, doesn't it? There must be a better way.
Leave a Comment
IBN nabs a PRN exec
Rob Brazell, CEO of InStore Broadcasting Network, said of Lynch’s hiring, “Bill is one of the most respected and admired people in the in-store media business. We are excited to welcome Bill and leverage his industry expertise throughout our growing business.” Rob Wolf, who held the head sales position for IBN since 2007, will assume new responsibilities as Executive Vice President, Research and Shopper Insights and will remain a member of the IBN board.
Lynch was most recently Executive Vice President of Sales with Premier Retail Networks (PRN) where he managed the National Endemic Sales Force. Prior to PRN, Lynch was Group Sales Manager for News America Marketing, where he managed and sold in-store advertising and couponing products.
While living through a global economic slowdown does suck, it also means that strong companies get the chance to realign themselves, try out some otherwise risky strategies, and make talent grabs and strategic acquisitions. Hopefully Bill will invigorate the folks at IBN and help them blaze a path out of any recession-related slowdowns that they might be feeling.
Leave a CommentThe morning press - digital signage news for August 6
- Arbitron's new Out-of-Home Digital Video Display Study has just been released (for free, no less), and offers a statistical sampling of how America ingests its digital signage. The short version: "Of those who recall seeing digital video displays in the past month, 76% noticed seeing them at multiple venues. Digital video displays in retail locations alone (including grocery stores, large retailer/department stores, drug stores, shopping malls or convenience stores) reach over half (53%) of American adults in an average month. OOH digital video displays at gas stations and movie theaters each reach over 1 in 5 U.S. adults per month." I plan to do a bit more analysis of this on a Digital Signage Insiders blog article later this afternoon.
- On the subject of Digital Signage Insiders, last week we posted a survey on how much YOU think digital signage should cost. We're at about 120 responses so far, but I'd like to get more than that. It takes less than 3 minutes to fill out, and I'll be happy to share the data with you. So get your friends and colleagues to fill it out too!
- The Emerging Media Lab has a neat article on the next generation of touch screens that promise better interactivity and feedback through some kind of tactile interaction (e.g. making it feel like you've pressed a button when you've just touched a smooth, flat screen). Worth a quick read.
- Digital and alternative marketing and advertising, which together will total almost $139.5 billion in 2013, according to market research firm Veronis Suhler Stevenson (VSS). These areas will drive growth in the marketing industry over the next 5 years, though it will be mostly cannibalistic (VSS has, "eight out of 20 major communications industry sectors declining, all concentrated in the traditional media, including newspapers, magazines, broadcast TV, radio, traditional out-of-home and Yellow Pages.")
Looking for more digital signage info? Check out WireSpring's Kiosk and Digital Signage blog for in-depth industry analysis and even more news about the digital signage industry. While you're there, feel free to read up on our digital signage software and services
Leave a CommentA Black Friday / Cyber Monday sale on digital signage!
- Drag yourself away from the table after stuffing yourself with far too much turkey, cranberry sauce, cake pie, and other holiday goodness.
- Get in the car at around 10:30 PM.
- Drive to the Walmart/Best Buy/Target/Macy's or other store that you have picked as your primary Black Friday target after carefully weighing its location versus the population of the surrounding area, and the outside temperature.
- Wait in line until about midnight.
- Push you way through hoards of other shoppers to get one of the 5 $199 plasma TVs or $50 Egyptian cotton sheet sets (or whatever else) that the store has been advertising for 3 weeks, but hasn't bothered to stock any more of.
- Leave with a sense of ultimate victory (if you're one of the lucky few), or, more likely, a bitter taste in your mouth and a bunch of bruises from where you got crushed by the aforementioned hoards.
The Monday after Thanksgiving Day has now been relabeled "Cyber Monday", as it's the day when everybody (ostensibly) goes back to work after the long holiday weekend, and proceeds to spend the entire day online shopping for deals. It's the more laid back, refined way to shop like a crazy person, even if its name lacks the pirate-esque panache of "Black Friday."
Back here at HQ we were thinking about how we wanted to approach this holiday season -- normally a less-busy time than the August-November period preceeding it, and decided that consumer products companies shouldn't have all the fun. So we decided to do a Black Friday/ Cyber Monday deal of our own for our Digital Signage EasyStart product. There's precious little data out there on whether such short-term promotions work on B2B products (honestly, how many B2B "impulse purchases" have you made in the past 5 years?), but we figured it's worth trying out. Here's our ad:

While I'm not normally a fan of discounting, I have to admit that if I were a business buyer, I'd be pretty psyched about getting a deal by just playing along with some silly American tradition.
In any event, if you or anyone you know does happen to be looking for a digital signage player or interactive kiosk for small networks, just click on the ad above, file an info request, and finalize your purchase by next Friday, and you automatically qualify for the deal.
If not, it's OK, I still like you. Just not as much as before.
So happy Thanksgiving to those of you in the US. And to everyone else, happy rest-of-the-week!
Technorati Tags: digital signage, digitalsignage
Leave a CommentPlayByPee encourages radio listening
Canadian sports radio station AM640 wanted to promote its live commentary of ice hockey games. To show fans how exciting audio can be, it installed a poster over a urinal that provides commentary of the person doing their business.
The radio station targeted a toilet it knew would be full of ice hockey fans -- the one at Air Canada Bowl. When a fan approached, an excitable commentary lifted from an ice hockey game -- but one equally applicable to taking a pee -- began to play. Lines such as "He's approaching the bowl" played in an audio clip culminating with an ecstatic cry of satisfaction from the commentator.

This isn't the first time that people have tried to bring some kind of digital advertising to the urinal. In fact, I've have a couple of clients who have been putting up digital screens in men's rooms for quite some time. Heck, we've even seen interactive games where men are instructed to pee in certain places/directions to "drive" a car on a screen. (Ostensibly this was done to test whether the player was too drunk to drive home from the pub, but c'mon, we all know the truth).
Personally, I'm not too sure how I'd react to a play-by-play of stepping up to the urinal.
Leave a Comment